Specifications

AltiAgent Manual 13
Getting Started
Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
AltiWare connection
limit has been exceeded.
No AltiAgent was found
OR more than allowed
number of AltiAgent users
have attempted to log on.
Maintain the number of AltiAgent
license keys or add additional ses-
sion licensing.
Cannot connect to
AltiLink. Please check
server name or network
connection.
You are not connected to
AltiWare.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of Alti-
Ware (if using the DNS name in
the server field).
Cannot access voice mail
list while mail box in use.
Mail box is in use by the
AltiGen Voice Mail Sys-
tem and is temporarily
unavailable.
Wait a while, then try again.
Mail service is unavail-
able. Please check with
your administrator.
Voice mail service is not
enabled on AltiWare.
Make sure voice mail service is
started.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
AltiAgent uses this dll to
communicate with Alti-
Ware. It should be regis-
tered in user system.
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to AltiAgent
directory, type regsver32
AlpInterface.dll
You have entered an
invalid password. Please
try again.
The password and confir-
mation box entries do not
match.
Make sure you are entering the
password correctly in both boxes.
Cannot use “IP Extension
integrated with IP Talk.”
You tried to log in with
the IP extension option
without the IP-Talk
License.
Confirm that your extension is set
up as an IP extension with
dynamic IP address and that an IP-
Talk License has been registered.