Specifications

AltiAgent Manual 9
Getting Started
Reconnecting to AltiAgent
When a connection between AltiServ and AltiAgent is broken, AltiAgent
will pop a message box to inform the user and reconnect the call. Clicking
Yes will connect to AltiServ again without having to log back onto
AltiAgent to re-enter the extension number and password.
Figure 2. Reconnect to AltiAgent
Logging In Remotely Using an IP Extension
For agent use or supervisor use, you can access AltiAgent from a remote
location using an IP extension. All the call handling functions are the same
as logging in locally, with the exception of the ability to configure One
Number Access. You can pick up voice mail, forward local business office
phone calls to another site such as a home desktop PC, and even receive the
phone calls as you would at the office.
To use an IP extension, you must meet the following requirements:
• Your extension must be configured to use IP extensions by your
system administrator.
• You must have AltiGen-certified IP phone/adapter equipment.
Consult your system administrator or authorized AltiGen dealer for details
on obtaining and using any of these options. The IP Talk option is discussed
in the next section.
To log in from a remote location using an IP extension:
1. If you connect to the Internet through a modem connection, establish
a connection to your Internet Service Provider.
2. Log in using your Extension and Password as usual.