Specifications

24 AltiView Manual
• Record on demand to agent VM
Figure 12. Personal Call Recording Options Field (General Page of Extension
Configuration)
For each workgroup, the options for voice recording (centralized
workgroup recording) are enabled in the system’s General page of
Workgroup Configuration. Settings in the Centralized Workgroup
Recording field allow the adminstrator to:
• Disable workgroup recording
• Record all calls to central location (AltiContact Manager only)
• Record on demand to central location (AltiContact Manager only)
• Record on demand to agent VM
Figure 13. Centralized Workgroup Recording Field (General Page of Workgroup
Configuration)
Playback of recorded calls requires a third-party message management
tool.
Note: For workgroup recorded calls, when voice recording is enabled at
both the extension and workgroup level, the workgroup voice
recording settings override extension voice recording settings.
WARNING!
Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with all
applicable laws.