Specifications

20 AltiView Manual
3. When you are finished, click the Hold state cell for the call on hold to
reconnect.
Transferring Calls
AltiAgent supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial pad.
2. On the dial pad, enter the extension or phone number to transfer the
call to, then click Dial.
3. While AltiView dials the new number, you’re asked to confirm your
decision by clicking the OK button in a confirmation dialog box.
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
Figure 8. Confirming call transfers
At any time before or after the person you’re transferring to answers
the phone, you can cancel the transfer by clicking the Cancel button
or by closing the dialog box.
If the transfer is cancelled, AltiView reconnects the call to your exten-
sion. The call is also reconnected if the third party doesn’t answer.
Sending Calls to Voice Mail
While connected to a call, click To Voice Mail on the main window. When
the dial pad appears, choose the extension number you want to send the call
to, then click OK.
You can also transfer a call to voice mail before you answer it.