Specifications

AltiConsole Manual 1
C HAPTER 1
Before You Begin
About AltiConsole
AltiConsole 4.6 is an attendant console application for a client system or
personal computer running Microsoft Windows 98/2000 or Windows NT
(Server or Workstation) 4.0 with Service Pack 6a (or higher).
It connects to AltiGen’s AltiServ, the telephony server, running AltiWare
OE Release 4.6 (or higher) or AltiContact Manager 4.6 (or higher).
AltiConsole can simultaneously support up to ten operators on the same
AltiWare system. However, you must purchase the AltiConsole software
license for desired number of sessions to support.
AltiConsole provides the following call handling functions:
• Placing and Answering Calls
• Placing Calls on Hold
• Transferring Calls (Blind and Supervised Transfers)
• Transferring Calls to Voice Mail
• Transferring Calls to Auto Attendant/IVR
• Conference Calls (with up to six total parties)
• Parking Calls
• Accessing Overhead Paging (if available on your system)
• Viewing of Call Status of users on the system (busy, idle, DND,etc.)
New in Version 4.6
• Huntgroup calls in queue are displayed in the main window without
additional licenses, as long as the operator belongs to the huntgroup.
• Workgroup calls in queue are displayed in the main window, as long
as the Operator is an agent and belongs to a workgroup. (AltiContact
Manager only)