Specifications

AltiConsole Manual 30
Here’s an example of the Group window:
Figure 8. Workgroup window
To specify group call queues to monitor:
•IntheUnmonitor list, highlight the group number whose queue you
want to monitor and click Add (or Add All for all group numbers) to
place it in the Monitor List.
•IntheMonitor list, highlight the group number whose queue you
don’t want to monitor and click Remove (or Remove All for all
workgroups) to place it in the Unmonitor List.
Queued calls for the groups in the Monitor List will appear in your
AltiConsole main window; queued calls for the groups in the Unmonitor
List will not appear in your AltiConsole main window, even though you
are a member of that group.
To have AltiConsole alert you when a call comes into a group queue:
• Check this option at the bottom of the Group window. Only calls
coming into the groups in the Monitor List will cause AltiConsole to
alert you, via a screen pop and a beep. Requires configuration of screen
popup or Audio beep from General screen.