User guide

Chapter 4: System Configuration
AltiWare ACC 5.1 Administration Manual 73
#36 – Call Forwarding
#37 – Remote Call Forwarding
Other Features:
#38 – Outside Call Blocking
#39 – Operator Offline
#44 – Overhead Paging
#45 – Overhead Paging by Trunk
#46 – Group Paging
#53 – Outgoing Workgroup
#54 – Login Workgroup
#56 – Logout Workgroup
#59 – Workgroup Call Monitor
#66 – Trace Collection
#73 – Silent System Call Park
#90 – Ready to Receive Workgroup Call
#91 – Not Ready to Receive Workgroup Call
Session Types:
Specify whether or not to allow the following types of sessions for the extension:
AltiView / AltiAgent / AltiSupervisor / AltiConsole / AltiGen SDK / IP Talk
Note: If the extension is an IP extension, #26 / #27 is still available, even if it is
disabled in the extension’s feature profile.
To add a Feature Profile
By default, a System feature profile is assigned as 0. To add a new Feature Profile, click
the Add button. The Add Feature Profile dialog box appears, where you can type in a
Name for the feature profile.
Figure 16. Add Feature Profile dialog box
Note: When adding a feature profile, the system will automatically assign the lowest
available number.
Select the check boxes for the AltiWare feature codes that you want to be associated
with this feature profile, then click Apply.
After the System Administrator creates a Feature Profile, the Feature Profile can be
assigned to a specific extension from the General page of Extension Configuration.
(See “Setting Personal Information” on page 129 for more information on assigning a
feature profile to an extension.)
Important: When assigning a feature profile (for example: 2 - Sales Group) to an
extension in Extension Configuration, and this assigned feature profile is
deleted on the Feature Profiles tab in System Configuration, if a new
feature profile (for example: 2 - Marketing Group) is assigned that shares the
same number, the extension will automatically be assigned to the new
feature profile. So, it is important to note which extensions are assigned to
certain feature profiles, especially when adding new profiles or deleting old
ones.