User guide

70 AltiWare ACC 5.1 Administration Manual
RTP Resource Usage
In the event that AltiWare is controlling multiple AltiGateway systems, the music source
can come from the primary system or another AltiGateway system. When a music
source is in one gateway and listeners are in another gateway, one VoIP resource
channel in each gateway is used to convey the music stream.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before Placing the Caller in Queue check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message. (Creating prompts is discussed in “Phrase Management” on page 208.)
To play an update prompt every 60 seconds:
1. Check the Play Update Prompt Every 60 Seconds check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message.
Note: These settings will be used by all hunt groups and workgroups as the default
system queue phrase. However, these settings will be overridden by the
workgroup’s queue management phrase setting.
Configuring Overhead Paging
To configure overhead paging:
1. Connect overhead paging equipment to the audio out jack on a Quantum or Triton
telephony board.
2. On the System Configuration > Audio Peripheral tab, select Enable Overhead
Paging.
Use the drop-down list to select the board to which the overhead paging is attached.
Activity
The Activity configuration tab is used to set up and select from a set of activity codes
that can be displayed at AltiConsole when the extension user is absent. AltiView/
AltiAgent users and AltiGen IP phone users can select from pre-defined activity codes or
customized activity codes. A greeting associated with the activity can be recorded and
played to the caller.
When the Activity is changed, the extension’s greeting is also automatically changed to
the greeting associated with this activity.
To access Activity configuration, select System > System Configuration, then click
the Activity tab.