User guide

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Table Of Contents

About This Manual
Overview
- Technology Enhancements in Release 5.1
- Key System Features
Software Installation & License Registration
- Minimum System Requirements
  - Supported Operating Systems
  - CPU, Memory, and HDD Requirements
- Preparation for Installation
- Upgrade and Migration Path
  - Upgrading from 5.0A to 5.1
- About License Keys and the System Key
- License Activation and Registration Procedures
- Installing AltiWare Admin on a Network Client
- Uninstalling AltiWare
- Troubleshooting (Error Messages)
Getting Around AltiWare Administrator 5.1
- Logging In and Out
- Changing the Password
- The AltiWare Administrator Main Window
- The View Windows
- Stopping the AltiGen Switching Service
- Programs Available from the Windows Start Menu
System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
  - Adding and Deleting Account Codes
- Setting up Call Reports
  - Internal Database Configuration (Internal Log Service)
  - Exporting Through a Local Port
- Country-Relevant Settings
  - Setting Toll Call Prefixes
  - Setting Emergency Numbers
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
Voice Mail Configuration
- Managing Messages
- Creating Distribution Lists
  - Defining a Distribution List
Auto Attendant Configuration
- Planning Is Essential
  - Example: AA Planning
- Adding Auto Attendants
- Editing Auto Attendants
  - Configuring Menu Items
  - Making Auto Attendant Assignments
- Phrase Management
Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
  - Configuring the SIPSP Board
  - Configuring the H323SP Board
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
  - Configuring a SIP Trunk
- Triton T1/E1 Trunk Properties
  - Caller ID and DID Incoming Sequence Example
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
  - Regular Trunk Calls
- Outgoing Call Blocking
In Call Routing Configuration
- Caller ID Routing
  - Adding and Deleting Caller ID Route Entries
  - Defining Caller ID Routing
- DNIS Routing
  - Adding and Deleting DNIS Route Entries
  - Defining DNIS Routing
Out Call Routing Configuration
- Configuring Out Call Routing
- Configuration Example - Solving 10-digit Dialing
- Resolving Dialing Delay for Non-USA/Canada Countries
Extension Configuration
- About the Apply To Button
- Setting up Extensions
- Configuring Group Options for an Extension
- Setting up Station Speed Dialing
- Setting the Mailbox Options
- Setting Message Notification Options
- Configuring Calling Restrictions
  - Setting Call Restriction Options
  - Setting Other Call Restrictions
- Setting Answering Options
- Configuring One Number Access
- Setting Up Monitor Lists
  - Configuring a Monitor List
Setting Up IP Extensions
- Setting an IP Extension
  - Setting VoIP Codec for IP Extension
AltiGen IP Phone Configuration
Mobile Extension Configuration
- Mobile Extension Diagram
- Setting Up a Mobile Extension
- Voice Mail for Mobile Extensions
- Mobile Extension Limitations
Hunt Group Configuration
- Overview of Huntgroup Configuration Window
- Setting Up Hunt Groups
  - Establishing Basic Hunt Group Attributes
  - Setting Call Restrictions
- Establishing Hunt Group Membership
  - Setting Login Status for System Restart
- Setting Hunt Group Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Setting Queue Management Options
Paging Group Configuration
Line Park Configuration
Workgroup Configuration
- Workgroup Functionalities
- Creating and Configuring Workgroups
- Overview of Workgroup Configuration Window
- Setting Up Workgroups
- Establishing Workgroup Membership
  - Setting Login Status for System Restart
- Setting Workgroup Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Queue Management
- Agent Logout Reason Codes
Managing and Using MeetMe Conference
- Setting the MeetMe Conference Extension
- MeetMe Conference Window
- Working in the MeetMe Conference Window
- Creating a Meeting
- E-mailing a Meeting Invitation
- Modifying the E-mail Template
- Starting and Stopping a Meeting
  - Continuing a Meeting Beyond Its Duration Time
- Joining a Meeting
Network Configuration Guidelines for VoIP
- ISP/Intranet Quality of Service (QoS)
- WAN Bandwidth
- WAN Router Configuration
- Firewall Configuration
- Network Using NAT
- Network Configuration Guidelines for AltiGen IP Phones
- Configuration Guidelines for NAT
  - Private Network Configuration Example
  - VPN Network Configuration Example
Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
  - Changing the AltiEnterprise Manager Password
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
  - Creating a Multi-site VoIP Domain
  - Declaring Additional Servers for the VoIP Domain
- Working with Servers in the VoIP Domain
  - Adding a Server to a VoIP Domain
  - Rejoining a Server to the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
System Report Management
- System Summary Report
- IP Cumulative Traffic Statistics
  - Resetting Cumulative Statistics
Tools and Applications
- AltiGen Board Test
- CT-Bus Test Tool
- AltiGateway Configuration Tool
- Backup and Restore Utility
- AltiWare Admin & Extension Security Checker
  - Checking Extension Security
- Start & Stop All AltiGen Services
- Trace Collector
  - Limitations
- Voice File Converter
- Read Config
- Work/Hunt Group Converter
E1-R2 and E1 ISDN PRI Installations
- E1 R2 CAS Installation
- E1 ISDN PRI Installation
Required Service Parameters
- Service Parameters/Request Information for T1
- Service Parameters/Request Information for PRI
- Service Parameters/Request Information for E1
Network Ports
- Remote IP Phones Behind NAT
Technical Support & Product Repair Services
- Technical Support
- Product Repair
- Technical Training for Administrators
Troubleshooting
- Troubleshooting VoIP—Common Symptoms and Solutions
Index

Setting Up a Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Voice Mail for Mobile Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Mobile Extension Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

CHAPTER 15

Hunt Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Overview of Huntgroup Configuration Window . . . . . . . . . . . . . . . . . . . . . . 214

Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Establishing Basic Hunt Group Attributes . . . . . . . . . . . . . . . . . . . . . . . . 215

Setting Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Establishing Hunt Group Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Setting Login Status for System Restart. . . . . . . . . . . . . . . . . . . . . . . . . 217

Setting Hunt Group Mail Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Disabling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Setting E-mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Setting Mailbox Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting Mailbox Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting Message Notification Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting the Message Types for Notification . . . . . . . . . . . . . . . . . . . . . . . 220

Setting the Type of Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Setting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Setting Notification Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Setting Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Handling Unanswered Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Setting a Hunt Group’s Call Distribution Rule . . . . . . . . . . . . . . . . . . . . . 224

Setting Queue Management Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

CHAPTER 16

Paging Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

CHAPTER 17

Line Park Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

CHAPTER 18

Workgroup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Workgroup Functionalities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Creating and Configuring Workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Overview of Workgroup Configuration Window . . . . . . . . . . . . . . . . . . . . . 238

Setting Up Workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Establishing Basic Workgroup Attributes. . . . . . . . . . . . . . . . . . . . . . . . . 239

Setting Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Service Level Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Workgroup Recording Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Establishing Workgroup Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Setting Login Status for System Restart. . . . . . . . . . . . . . . . . . . . . . . . . 243