User guide

Chapter 4: System Configuration
AltiWare ACC 5.1 Administration Manual 65
Creating Account Codes
Account Codes let you enable or force users to assign incoming and outgoing calls to
particular account codes for billing, tracking, or forecasting purposes. Up to 10,000
account codes can be created.
To access the Account Code tab, select System > System Configuration, then click
the Account Code tab.
Figure 11. System Configuration, Account Code tab
Adding and Deleting Account Codes
To create an account/code association, click Add. Enter an Account Name and Account
Code in the dialog box that appears. The Account Code may contain 1-10 digits.
To delete an account and its code, select it and click Delete. You can select multiple
items for deletion by using Ctrl-click or Shift-click. Click Apply to save your changes
and OK to save and close the window.
You can now set options for each extension that determine whether account codes can
be forced or bypassed. See “Setting Personal Information” on page 129.
Setting up Call Reports
You can set up the call report logging option only if AltiWare and AltiWare Administrator
are installed on the same server.
On the Call Reports tab, specify the following:
• Where to log the call detail records (CDR). The location can be an internal database,
an external database, or both.