User guide

50 AltiWare ACC 5.1 Administration Manual
Setting a System Number Plan
The system number plan defines the extension digit length. You can use from 3–6 digits
for extensions. You also use the system number plan to set a DID number length to use,
and to define the system response to the first digit dialed—for example, pressing 9 to
get a trunk line.
The numbering scheme requires some thoughtful planning.
Operator Extension and
Group Members
Select the extension to be used by the system operator.
If the extension number you select is a workgroup or a
hunt group, member extensions will show up in the
Group Members box.
The operator extension is used in the following
applications:
• Trunk incall routing
• DNIS incall routing
• Auto Attendant
Call Supervision
Check the check box to allow a supervisor to monitor,
barge in on, coach, and record an agent’s personal call.
Notes:
• If this check box is checked, the supervisor can listen,
barge-in on, coach, and record an agent's
conversation regardless of the agent's login status.
• Supervisor extension does not have to be a workgroup
member to listen to, barge-in on, coach, or record an
agent's conversation.
• For the coaching feature, the agent’s extension can be
either an IP extension or a Triton analog extension. It
cannot be a Quantum analog extension.
WARNING! Listening in to or recording a conversation
without the consent of one or both parties may be a
violation of local, state and federal privacy laws. It is the
responsibility of the users of this feature to assure they
are in compliance with all applicable laws.
Parameter Description