User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index

46 AltiWare ACC 5.1 Administration Manual
Programs Available from the Windows Start Menu
Several AltiWare programs are available from the Windows Start menu.
Available under AltiWare ACC/ACM:
• ACC/ACM Administrator 5.1—Lets you configure and administer your AltiWare
system.
• AltiEnterprise Manager—Manages multiple systems, and is where you set up the
IP dialing table and IP codec profiles. See “Enterprise VoIP Network Management”
on page 271. (Available also from AltiWare Administrator.)
• AltiWare ACC/ACM Readme—Readme file for AltiWare ACC/ACM 5.1.
Available under Gateway Tools:
• AltiGen Board Test—A hardware test tool used to debug system hang and other
hardware problems. See “AltiGen Board Test” on page 303.
• CT-Bus Test Tool—Analyzes TDM bus connection among telephony boards. See
“CT-Bus Test Tool” on page 304.
• Gateway Configuration—Lets you view some gateway settings and board
information and change the ID and password of a gateway.
Available under Utilities:
• ACC/ACM Backup and Restore—Backs up your configurations and extension
voice mail. See “Backup and Restore Utility” on page 305.
• AltiWare Admin and Extension Security Checker—Checks the security status of
every extension in your AltiWare system. See “AltiWare Admin & Extension Security
Checker” on page 308.
• Read Config—Creates a subdirectory of HTML files that shows details of your
AltiWare configuration. See “Read Config” on page 316.
• Start and Stop All AltiGen Services—Opens a dialog box that gives you the option
to start or stop all AltiGen services by clicking a button.
• Trace Collector—Collects the trace in selected AltiWare categories, within a time
range specified, for debugging purposes. See “Trace Collector” on page 311.
• Voice File Converter—A voice phrase conversion tool that converts WAV files to
ADPCM, WAV to PCM, or ADPCM/PCM to WAV format. See “Voice File Converter” on
page 315.