User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
Selecting Trunks to Set Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuring One or Multiple Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Setting General Trunk Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
H323 Tie Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
SIP Tie Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
SIP Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Configuring a SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Triton T1/E1 Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Caller ID and DID Incoming Sequence Example . . . . . . . . . . . . . . . . . . . 127
Triton Analog Trunk GS/LS Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Performing Impedance Match on Your Own. . . . . . . . . . . . . . . . . . . . . . . 131
Using the Match Impedance Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Measuring the Rx Level of a Trunk Channel . . . . . . . . . . . . . . . . . . . . . . 132
If You Need to Improve the Rx Level . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
If You Don’t Have the Milli-Watt Test Number . . . . . . . . . . . . . . . . . . . . . 133
Quantum Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Incoming Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Regular Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Outgoing Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
CHAPTER 9
In Call Routing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Caller ID Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Adding and Deleting Caller ID Route Entries . . . . . . . . . . . . . . . . . . . . . . 144
Defining Caller ID Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
DNIS Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Adding and Deleting DNIS Route Entries . . . . . . . . . . . . . . . . . . . . . . . . 146
Defining DNIS Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
CHAPTER 10
Out Call Routing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Configuring Out Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Working with Route Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Setting Default Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Working on Dialing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Configuration Example - Solving 10-digit Dialing . . . . . . . . . . . . . . . . . . . . .156
Resolving Dialing Delay for Non-USA/Canada Countries . . . . . . . . . . . . . . . 158
CHAPTER 11
Extension Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
About the Apply To Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Setting up Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Setting Personal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Forced Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Personal Call Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Physical Location and Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Setting the Line Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166