User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
CHAPTER 5
Voice Mail Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Setting Message Notification Retries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting Message Management Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting Message Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting E-mail Messaging Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Creating Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Defining a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
CHAPTER 6
Auto Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Planning Is Essential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Example: AA Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Adding Auto Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Editing Auto Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuring Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Making Auto Attendant Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Phrase Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using Pre-Recorded Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Recording Custom Phrases from the AltiGen Phone . . . . . . . . . . . . . . . . . . 89
Using Professionally Recorded Phrases . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
CHAPTER 7
Board Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using the Triton Resource Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using the Triton MeetMe Conference Board . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring the Quantum Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring the Triton Analog Station Board . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuring the Triton Analog Trunk LS/GS and LS Boards . . . . . . . . . . . . . . 95
Configuring the Triton VoIP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Configuring the Triton T1/E1 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Configuring the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting up Channels on the Triton T1/E1 Board . . . . . . . . . . . . . . . . . . . . 101
Installing a Channel Service Unit (CSU) . . . . . . . . . . . . . . . . . . . . . . . . . 109
Troubleshooting T1/E1—Common Symptoms . . . . . . . . . . . . . . . . . . . . . 109
Configuring Virtual Boards SIPSP and H323SP . . . . . . . . . . . . . . . . . . . . . . 110
Configuring the SIPSP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring the H323SP Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring the MAX Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Configuring the Virtual MobileExt Board . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CHAPTER 8
Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Trunks Out of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Channel Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Opening the Trunk Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . 116