User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
Chapter 2: Software Installation & License Registration
AltiWare ACC 5.1 Administration Manual 35
16. Return to the AltiWare machine. In the License Information window, click the
Load button to load the exctl file into the AltiWare system.
17. Click Refresh to update the License Information window. Any newly activated
licenses through web registration will appear in the license field.
Registering Online Without AltiWare Admin
To register licenses through the web without using AltiWare Administrator, go to the
following web URL: http://registrar.altigen.com/offlineregister/login.asp. Then
follow the online registration process (page 24) beginning with Step 6.
Installing AltiWare Admin on a Network Client
AltiWare Administrator can be installed to a network client, providing the ability to
manage the AltiWare system remotely. If there is no firewall on the LAN where AltiWare
resides, AltiWare Administrator can be installed and used to manage AltiWare over the
Internet from a remote site as well.
When you install AltiWare Administrator on a machine that is not an AltiWare server, it
does not contain the switching, SMTP/POP3 server, messaging agent, AltiBackup,
Exchange integration services that are included in the full AltiWare installation described
above. Remote AltiWare Administrator does not utilize the System Data Management or
Shutdown Switching Service functions on the AltiWare system.
To install AltiWare Administrator on a non-AltiServ PC for the first time:
1. Insert the AltiWare CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the ACC Administrator or ACM Administrator folder.
3. Follow the instructions on the screen.
Uninstalling AltiWare
To back out of the upgrade, be sure to stop all AltiWare-related services before
uninstallation. To do this, run AltiWare Administrator, log in, and select Services >
Shutdown Switching from the menu.
In the event that the auxiliary services were not stopped, stop them one at a time using
the Start > Programs > Administrative Tools > Services applet.
Then go to Start > Programs > Control Panel > Add/Remove Programs, and select
AltiWare ACC/ACM 5.1, and click Remove.
Troubleshooting (Error Messages)
Use this table for troubleshooting error messages encountered during software
installation.
Error Message Solution
This version of AltiWare does not
support Triton T1 Rev A2 or VoIP Rev
A2 boards. Please unplug these
boards, then run setup again.
Unplug Triton T1 Rev A2 or VoIP Rev
A2 boards, then run setup again.