User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
trunk access, IP 57
Trunk button
41
trunk channel, measuring Rx level
132
trunk configuration
115
Trunk Monitor Enable option
190
trunk properties
H323 tie, setting 122
Quantum 137
quantum, setting 137
SIP trunk, setting 123
SIPtie, setting 122
trunk seizure
Quantum 138
Trunk View window 44, 116
trunks
paging 119
setting attributes 118
Triton Analog trunk GS/LS prop-
erties, setting
128
Triton T1/E1 trunk properties,
setting
125
unavailable 115
using Apply To button 117
trunks, tie, enabling hop off 66
U
UDP ports 345
AltiServ behind NAT 286
UDP ports, and firewall 266
unanswered calls
224
handling 186, 249
uninstalling AltiWare 37
unusual voice mail activity notifica-
tion
178
update prompts
72
upgrading and migrating
24
user defined #
201
users, managing VoIP domain
295
V
View menu 41
view window
call log 45
View windows 42
virtual extension
162
voice
poor quality 353
Voice File Converter 321
voice mail
configuration 77
distribution lists 80
messaging 77
mobile extension 211
setting notification 177
voice mail activity notification, un-
usual
178
voice mail activity, unusual
setting parameters for notifica-
tion
178
voice mail playing order 219, 244
voice quality
and WAN bandwidth 282
voicemail playing order 176
VoIP
codec profiles 277
VoIP bandwidth
about 274
requirements 265, 274
VoIP configuration 265
VoIP domain
adding servers 291, 293
creating multi-site 289
extension scope 296
managing users 295
rejoining a server to 294
relocating extension 300
relocating extension using #27
302
system ID and 293
VoIP menu 41
VoIP network management
273
VoIP traffic display
46
VoIP troubleshooting
353
voltage based call indicator
167
W
waiting time, callers in queue 46
WAN
bandwidth 265
router configuration 266
windows
view (boards, trunks, etc.) 42
Windows user account 25
Wink Start
137
work days, setting
59
Work/Hunt Group Converter tool
323
workgroup
adding a 239
answer handling 250
converting to hunt group 323
establishing basic attributes 239
incoming call handling 248
logging outbound calls 172
mail management 243
message notification 246
queue management 251
recording options 241
service level 46
setup 239
single call handling 251
Workgroup button 41
workgroup configuration
235
workgroup queue
agent pick up call 172
workgroup status display 201
Workgroup view window
45
wrapup
45
wrap-up time, setting
172
Z
zero code suppression 100
Bell 100
GTE 100
Jam Bit 8 100