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Table Of Contents

About This Manual
Overview
- Technology Enhancements in Release 5.1
- Key System Features
Software Installation & License Registration
- Minimum System Requirements
  - Supported Operating Systems
  - CPU, Memory, and HDD Requirements
- Preparation for Installation
- Upgrade and Migration Path
  - Upgrading from 5.0A to 5.1
- About License Keys and the System Key
- License Activation and Registration Procedures
- Installing AltiWare Admin on a Network Client
- Uninstalling AltiWare
- Troubleshooting (Error Messages)
Getting Around AltiWare Administrator 5.1
- Logging In and Out
- Changing the Password
- The AltiWare Administrator Main Window
- The View Windows
- Stopping the AltiGen Switching Service
- Programs Available from the Windows Start Menu
System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
  - Adding and Deleting Account Codes
- Setting up Call Reports
  - Internal Database Configuration (Internal Log Service)
  - Exporting Through a Local Port
- Country-Relevant Settings
  - Setting Toll Call Prefixes
  - Setting Emergency Numbers
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
Voice Mail Configuration
- Managing Messages
- Creating Distribution Lists
  - Defining a Distribution List
Auto Attendant Configuration
- Planning Is Essential
  - Example: AA Planning
- Adding Auto Attendants
- Editing Auto Attendants
  - Configuring Menu Items
  - Making Auto Attendant Assignments
- Phrase Management
Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
  - Configuring the SIPSP Board
  - Configuring the H323SP Board
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
  - Configuring a SIP Trunk
- Triton T1/E1 Trunk Properties
  - Caller ID and DID Incoming Sequence Example
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
  - Regular Trunk Calls
- Outgoing Call Blocking
In Call Routing Configuration
- Caller ID Routing
  - Adding and Deleting Caller ID Route Entries
  - Defining Caller ID Routing
- DNIS Routing
  - Adding and Deleting DNIS Route Entries
  - Defining DNIS Routing
Out Call Routing Configuration
- Configuring Out Call Routing
- Configuration Example - Solving 10-digit Dialing
- Resolving Dialing Delay for Non-USA/Canada Countries
Extension Configuration
- About the Apply To Button
- Setting up Extensions
- Configuring Group Options for an Extension
- Setting up Station Speed Dialing
- Setting the Mailbox Options
- Setting Message Notification Options
- Configuring Calling Restrictions
  - Setting Call Restriction Options
  - Setting Other Call Restrictions
- Setting Answering Options
- Configuring One Number Access
- Setting Up Monitor Lists
  - Configuring a Monitor List
Setting Up IP Extensions
- Setting an IP Extension
  - Setting VoIP Codec for IP Extension
AltiGen IP Phone Configuration
Mobile Extension Configuration
- Mobile Extension Diagram
- Setting Up a Mobile Extension
- Voice Mail for Mobile Extensions
- Mobile Extension Limitations
Hunt Group Configuration
- Overview of Huntgroup Configuration Window
- Setting Up Hunt Groups
  - Establishing Basic Hunt Group Attributes
  - Setting Call Restrictions
- Establishing Hunt Group Membership
  - Setting Login Status for System Restart
- Setting Hunt Group Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Setting Queue Management Options
Paging Group Configuration
Line Park Configuration
Workgroup Configuration
- Workgroup Functionalities
- Creating and Configuring Workgroups
- Overview of Workgroup Configuration Window
- Setting Up Workgroups
- Establishing Workgroup Membership
  - Setting Login Status for System Restart
- Setting Workgroup Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Queue Management
- Agent Logout Reason Codes
Managing and Using MeetMe Conference
- Setting the MeetMe Conference Extension
- MeetMe Conference Window
- Working in the MeetMe Conference Window
- Creating a Meeting
- E-mailing a Meeting Invitation
- Modifying the E-mail Template
- Starting and Stopping a Meeting
  - Continuing a Meeting Beyond Its Duration Time
- Joining a Meeting
Network Configuration Guidelines for VoIP
- ISP/Intranet Quality of Service (QoS)
- WAN Bandwidth
- WAN Router Configuration
- Firewall Configuration
- Network Using NAT
- Network Configuration Guidelines for AltiGen IP Phones
- Configuration Guidelines for NAT
  - Private Network Configuration Example
  - VPN Network Configuration Example
Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
  - Changing the AltiEnterprise Manager Password
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
  - Creating a Multi-site VoIP Domain
  - Declaring Additional Servers for the VoIP Domain
- Working with Servers in the VoIP Domain
  - Adding a Server to a VoIP Domain
  - Rejoining a Server to the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
System Report Management
- System Summary Report
- IP Cumulative Traffic Statistics
  - Resetting Cumulative Statistics
Tools and Applications
- AltiGen Board Test
- CT-Bus Test Tool
- AltiGateway Configuration Tool
- Backup and Restore Utility
- AltiWare Admin & Extension Security Checker
  - Checking Extension Security
- Start & Stop All AltiGen Services
- Trace Collector
  - Limitations
- Voice File Converter
- Read Config
- Work/Hunt Group Converter
E1-R2 and E1 ISDN PRI Installations
- E1 R2 CAS Installation
- E1 ISDN PRI Installation
Required Service Parameters
- Service Parameters/Request Information for T1
- Service Parameters/Request Information for PRI
- Service Parameters/Request Information for E1
Network Ports
- Remote IP Phones Behind NAT
Technical Support & Product Repair Services
- Technical Support
- Product Repair
- Technical Training for Administrators
Troubleshooting
- Troubleshooting VoIP—Common Symptoms and Solutions
Index

Enable Do Not Disturb 185

enable intercom

164

enable live call handling

185

enable multiple call waiting

185

enable single call handling

225, 251

enable single call waiting

185

en-bloc dialing

119

enbloc dialing

288

error messages

installation 37

ESF (Extended Superframe Format)

100

establishing basic huntgroup at-

tributes

215

establishing basic workgroup at-

tributes

239

Exchange Integration, trouble-

shooting password

Extended Superframe Format (ESF)

100

extension

activity 72

assigning groups to 170

calling options 181

changing location & type 166

changing the scope 298

configuration 161

dialed digit translator 54

DID number 164, 215, 240

e-mail name 244

email name 175, 218

general settings 161

incoming call handling 183

information only mailbox 175

length 53

mail forwarding 176

mail management 174

MeetMe Conference 256

message notification 178, 220

monitor list 189

monitoring 189

outgoing call restrictions 181

physical extension 161

relocating in domain 300

relocating in domain using #27

302

security checker 314

send notification 180, 221, 247

setting phone display options

170

setting Quantum line properties

166

setting SMTP/POP3 175

setting Triton analog line proper-

ties

168

speed dial 173

three types of 161

types defined 162

virtual 162

Extension button 41

extension dialed digit translator

Extension Security Checker

314

Extension view window

FastStart Enabled option 111

feature code programmable key

201

files

backup 312

firewall 345, 353

configuration 266

firewall/NAT router

configuring port forwarding 285

first digit 52

first digit translator

flash key (Alti-IP 600)

201

forced account code

165

forward from group greeting

245

forwarding numbers, specifying

188

FSK

167

G.711

jitter buffer range 280

RTP packet length 280

G.711/G.723 silence suppression

279

G.723

jitter buffer range 280

G.729

jitter buffer range 280

RTP packet length 280

G.729 silence suppression 279

G711

jitter buffer range 280

G711 RTP packet length 280

G723 jitter buffer range

280

gateway configuration

310

global least cost routing, configur-

ing

302

greeting prompts

ground start

137

group

setup 170

group greeting, press "0" for for-

ward

245

group paging

227

groups

assigning to extension 170

GTE 100

H.323 266

H323 tie trunk properties, setting

122

hackers, detecting

178

hardware

basic requirements 21

hardware status 42

hardware problems 309

headset key

201

Help menu

holiday

routing rules 143

holiday profile

caller ID routing 145

DNIS routing 147

home area code 51

hop off

enabling 66

hunt group

converting to workgroup 323

huntgroup

adding a 215

answer handling 224

business hours 217

busy call handling 223

call handling 222

configuration 213

establishing basic attributes 215

mail management 217

queue management 225

setting up membership 216

setup 214

single call handling 225

icons, toolbar 42

ID, server

changing length 293

impedance match, performing 131

impedance, definition

137

in call routing

143

in call routing rules

143

incoming call handling

140

incoming ring type

138

information only mailbox

175

installation

ACC Administrator 37

E1 ISDN PRI 337

E1 R2 CAS 325

error messages 37

installation ID 26

installation preparation

installing a Channel Service Unit

(CSU)

109

inter-call delay, setting

172

Intranet

265

intranet pipe

282

configuring 284

IP address range

defining 283

IP Cumulative Traffic Statistics win-