User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
call waiting
distinctive 176
distinctive tones 244
multiple 185
call waiting tones
distinctive 219
call waiting, setting options 185
callback interview
253
callback number
176, 219, 244
caller ID
17
collecting 126
signal format 167
caller ID receive, on trunk 138
caller ID routing
144
business hours profile 145
holiday profile 145
caller ID verification 188
calling numbers, PRI, configuring
108
calls, blocking all outgoing
66
card logical ID
43
CDR
67
Centrex transfer
120
changing password
40
changing scope of extension
298
channel
44
channel group info
92, 112
channel information, discovering
115
channel mapping list
92
channel number
43
channel service unit, installing
109
child windows
42
CO switch
107
code
access 118
area 118
codec profile
assigning to IP addresses 280
inter-gateway, setting 281
codec profiles
setting 277
collecting caller ID and DID digits
126
collecting trace
317
conference
bridge option 51
conference call
two types 255
configuration 181
audio peripheral 70
extension 161
firewall 266
huntgroup 213
IP dialing table 286
line park 231
music on hold & recorded an-
nouncements
71
out call routing 149
overhead paging 72
paging group 227
Quantum board 93
setting work days 59
system
business hours 58
call restrictions
64
extension length
53
numbering plan
52
system speed dialing 62
Triton Analog Station Board 94
Triton T1/PRI Board 96
voice mail 77
Configuration Reader tool 322
configure
firewall 266
network for VoIP 265
WAN router 266
configuring
distribution lists 80
confirm callback number 176, 219,
244
connection difficulty
353
copy from
IP phone 202
Country 50
cross talk, test tool
310
CSU installation
109
CT-Bus clock master, and T1/E1
Clocking
101
CT-Bus test tool
310
cumulative IP traffic statistics
306
Current Resource Statistics win-
dow, missing IP resource
354
current traffic statistics
refresh interval 47
D
data
backup 311
restore 311
dealer installation ID 26
dedicated mobile trunk, setting
208
default password for AltiWare Ad-
min
39
default routes, outcall routing
152
defining
network 283
desktop 40
diagnosing tools
309
Diagnostic menu
41
dialed digit translator
54
dialing
overlap 119
dialing 9 twice, preventing 120
dialing delay
125
dialing delay, resolving
158
dialing pattern tips, example
156
dialing pattern tips, out call routing
155
dialing patterns, out call routing
153
dialing scheme
trunk 119
dialing, en-bloc 119
DID
137
collecting 126
DID number
extension 164, 215, 240
display workgroup status
IP phone 201
distinctive call waiting 176
distinctive call waiting tones
219,
244
distinctive ringing
51
distribution lists
80
distribution lists, creating
80
DNIS routing
145
business hours profile 147
holiday profile 147
do not disturb, setting 185
domain, VoIP
adding servers 291, 293
creating multi-site 289
extension scope 296
managing users 295
master 289
rejoining a server to 294
relocating extension 300
relocating extension using #27
302
synchronizing manually 304
system ID and 293
downgrade AltiWare 37
DTMF delivery
280
E
E1
channel assignment 344
subscribing to service 344
E1 ISDN PRI installation 337
E1-R2 CAS installation
325
E-911
164
e-mail
79
name 244
email
name 175, 218
e-mail messaging options 79
email services
79
e-mail, setting notification
177
emergency notification
178
emergency numbers
70
enable
multiple call waiting 185
enable call screening 188
enable distinctive ring
51