User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
Index
Symbols
#27 to relocate global extension
302
Numerics
10 digit dialing area codes 66
A
AA button 42
ACC Administrator
installation 37
access
system 39
access code 118
account code
forcing 165
actions
auto attendant 86
activity
configuration 72
adding a huntgroup 215
adding a workgroup
239
admin defined #
201
administration
AltiContact Center 49
admins, number connected to sys-
tem
314
agent check box
165
allow call redirect/priority change
253
alternate mark inversion (AMI)
100
AltiContact Center
administration 49
AltiEnterprise Manager 273
changing the password 277
fixed IP address 275
how to log in 275
login failed 275
user interface 276
AltiGateway Configuration Tool 310
AltiGen board test tool
309
AltiGen Communications
contact information ii
AltiGen IP phone configuration 197
AltiGen services
stop & start 317
Alti-Mobile Extension
limitations 211
AltiServ behind NAT
configuring 285
forwarding ports 286
AltiWare
main window
hardware status 42
AltiWare Admin
main window 40
AltiWare Admin & Extension Securi-
ty Checker
314
AltiWare Admin default password
39
AltiWare Admins, disconnecting
from system
314
AM schedule
60
AMI (Alternate Mark Inversion)
100
Analog board
94
announcement
time stamp 176, 219, 244
answer options 185
answering
huntgroup call handling 224
workgroup call handling 250
Apply To, multiple extensions 162,
239
area code, on trunk
118
area codes
system home 51
attributes
setting trunk 118
trunk 120
audio peripheral 70
audio peripheral options
for huntgroups 225
auto attendant
actions 86
adding 84
configuring 83
editing 85
making assignments 87
menu items, configuring 86
prompts, phrase management
88
recording custom phrases 89
average jitter 47
B
B8ZS (Binary 8 Zero Substitution)
100
back up system data
311
backing up
files 312
Backup & Restore Utility 311
bandwidth
and public pipe 285
WAN 265
basic queuing control 251
Bell
100
binary 8 zero substitution (B8Z8)
100
BLF programmable key
201
blocking all outgoing calls
66
blocking calls
65
board
H323SP, configuring 111
MAX, configuring 112
mobile extension, configuring
204
Quantum 93
Quantum, configuring 93
SIPSP & H323, configuring 110
SISP, configuring 110
Triton Analog Station 94
Triton Analog Station, configur-
ing
94
Triton Analog Trunk LS/GS & LS,
configuring
95
Triton MeetMe 93
Triton Resource 93
Triton T1/E1, configuring 96
Triton T1/E1, setting up channels
101
Triton T1/PRI 96
Triton VoIP, configuring 95
virtual, purpose 110
board configuration 91
Boards view window
42
bridge
conference 51
business hours 58
24-hour business hour setup 60
business hours profile
caller ID routing 145
DNIS routing 147
busy call handling 183, 185, 222,
248
huntgroups 223
bytes received 46
bytes sent
46
C
call
accounting report 69
call blocking, outgoing 140
Call Center menu
41
call control
66
call handling
183, 185, 222, 248
for workgroups 248
huntgroup 222
incoming 183
Call Log view window 45
call log window
45
call parking
51
call record programmable key
201
call recording
personal options 165
call reports 67
call restrictions
64, 181
call restrictions, extension
182
call routing
140
call screening
188