User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
22 AltiWare ACC 5.1 Administration Manual
Upgrade and Migration Path
The following diagram shows the software upgrade and migration path.
Note: You can upgrade to AltiWare ACC/ACM 5.1 software only from a 5.0A release.
Upgrading from 5.0A to 5.1
Please refer to the Readme on your AltiWare ACC/ACM 5.1 CD for complete installation
instructions. These are the steps, in brief:
1. Uninstall all AltiWare 5.0A Clients, using Windows Control Panel > Add/
Remove Programs. It is important to do this before installing ACC 5.1, or your
server will have performance issues, which may include 100% CPU utilization.
2. Back up the Database—Use the Backup and Restore Utility program to back up all
the configuration information to a different location, such as the network drive.
3. Shut Down the AltiGen Switching Service—You can shut down the AltiGen
Switching Service COM Server and the AltiWare Administrator application at the
same time from AltiWare Administrator: Choose Services > Shutdown Switching.
4. Make sure you have prepared for installation as described beginning on page 21.
5. Install the system key on the parallel port.
Caution! Do not connect the system key to any AltiGen board as damage may occur
to the board or the system key.
6. Log in to Windows as a domain or local user account that has local administrator
privileges.
If your machine is a stand-alone server, you need to log in as a local administrator
account.
Note: If you plan to run Exchange Integration, you must have domain administrator
rights.
7. Insert the AltiWare CD-ROM into the CD-ROM drive.
8. Select and read the Readme.txt file.
9. After reading the Readme.txt file, click on SETUP.EXE in the AltiWare ACC or ACM
folder.