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Table Of Contents

About This Manual
Overview
- Technology Enhancements in Release 5.1
- Key System Features
Software Installation & License Registration
- Minimum System Requirements
  - Supported Operating Systems
  - CPU, Memory, and HDD Requirements
- Preparation for Installation
- Upgrade and Migration Path
  - Upgrading from 5.0A to 5.1
- About License Keys and the System Key
- License Activation and Registration Procedures
- Installing AltiWare Admin on a Network Client
- Uninstalling AltiWare
- Troubleshooting (Error Messages)
Getting Around AltiWare Administrator 5.1
- Logging In and Out
- Changing the Password
- The AltiWare Administrator Main Window
- The View Windows
- Stopping the AltiGen Switching Service
- Programs Available from the Windows Start Menu
System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
  - Adding and Deleting Account Codes
- Setting up Call Reports
  - Internal Database Configuration (Internal Log Service)
  - Exporting Through a Local Port
- Country-Relevant Settings
  - Setting Toll Call Prefixes
  - Setting Emergency Numbers
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
Voice Mail Configuration
- Managing Messages
- Creating Distribution Lists
  - Defining a Distribution List
Auto Attendant Configuration
- Planning Is Essential
  - Example: AA Planning
- Adding Auto Attendants
- Editing Auto Attendants
  - Configuring Menu Items
  - Making Auto Attendant Assignments
- Phrase Management
Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
  - Configuring the SIPSP Board
  - Configuring the H323SP Board
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
  - Configuring a SIP Trunk
- Triton T1/E1 Trunk Properties
  - Caller ID and DID Incoming Sequence Example
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
  - Regular Trunk Calls
- Outgoing Call Blocking
In Call Routing Configuration
- Caller ID Routing
  - Adding and Deleting Caller ID Route Entries
  - Defining Caller ID Routing
- DNIS Routing
  - Adding and Deleting DNIS Route Entries
  - Defining DNIS Routing
Out Call Routing Configuration
- Configuring Out Call Routing
- Configuration Example - Solving 10-digit Dialing
- Resolving Dialing Delay for Non-USA/Canada Countries
Extension Configuration
- About the Apply To Button
- Setting up Extensions
- Configuring Group Options for an Extension
- Setting up Station Speed Dialing
- Setting the Mailbox Options
- Setting Message Notification Options
- Configuring Calling Restrictions
  - Setting Call Restriction Options
  - Setting Other Call Restrictions
- Setting Answering Options
- Configuring One Number Access
- Setting Up Monitor Lists
  - Configuring a Monitor List
Setting Up IP Extensions
- Setting an IP Extension
  - Setting VoIP Codec for IP Extension
AltiGen IP Phone Configuration
Mobile Extension Configuration
- Mobile Extension Diagram
- Setting Up a Mobile Extension
- Voice Mail for Mobile Extensions
- Mobile Extension Limitations
Hunt Group Configuration
- Overview of Huntgroup Configuration Window
- Setting Up Hunt Groups
  - Establishing Basic Hunt Group Attributes
  - Setting Call Restrictions
- Establishing Hunt Group Membership
  - Setting Login Status for System Restart
- Setting Hunt Group Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Setting Queue Management Options
Paging Group Configuration
Line Park Configuration
Workgroup Configuration
- Workgroup Functionalities
- Creating and Configuring Workgroups
- Overview of Workgroup Configuration Window
- Setting Up Workgroups
- Establishing Workgroup Membership
  - Setting Login Status for System Restart
- Setting Workgroup Mail Management
- Setting Message Notification Options
- Setting Call Handling Options
- Queue Management
- Agent Logout Reason Codes
Managing and Using MeetMe Conference
- Setting the MeetMe Conference Extension
- MeetMe Conference Window
- Working in the MeetMe Conference Window
- Creating a Meeting
- E-mailing a Meeting Invitation
- Modifying the E-mail Template
- Starting and Stopping a Meeting
  - Continuing a Meeting Beyond Its Duration Time
- Joining a Meeting
Network Configuration Guidelines for VoIP
- ISP/Intranet Quality of Service (QoS)
- WAN Bandwidth
- WAN Router Configuration
- Firewall Configuration
- Network Using NAT
- Network Configuration Guidelines for AltiGen IP Phones
- Configuration Guidelines for NAT
  - Private Network Configuration Example
  - VPN Network Configuration Example
Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
  - Changing the AltiEnterprise Manager Password
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
  - Creating a Multi-site VoIP Domain
  - Declaring Additional Servers for the VoIP Domain
- Working with Servers in the VoIP Domain
  - Adding a Server to a VoIP Domain
  - Rejoining a Server to the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
System Report Management
- System Summary Report
- IP Cumulative Traffic Statistics
  - Resetting Cumulative Statistics
Tools and Applications
- AltiGen Board Test
- CT-Bus Test Tool
- AltiGateway Configuration Tool
- Backup and Restore Utility
- AltiWare Admin & Extension Security Checker
  - Checking Extension Security
- Start & Stop All AltiGen Services
- Trace Collector
  - Limitations
- Voice File Converter
- Read Config
- Work/Hunt Group Converter
E1-R2 and E1 ISDN PRI Installations
- E1 R2 CAS Installation
- E1 ISDN PRI Installation
Required Service Parameters
- Service Parameters/Request Information for T1
- Service Parameters/Request Information for PRI
- Service Parameters/Request Information for E1
Network Ports
- Remote IP Phones Behind NAT
Technical Support & Product Repair Services
- Technical Support
- Product Repair
- Technical Training for Administrators
Troubleshooting
- Troubleshooting VoIP—Common Symptoms and Solutions
Index

Chapter 22: Tools and Applications

AltiWare ACC 5.1 Administration Manual 313

• System Configuration Data

Collects system configuration data, including System, Extension, Trunk, AA

configurations, and Read OE files.

• Service Provider Log Dump

Runs SPDump.exe to dump the SP log into files and then collects the trace.

• IP Phone Dump

Collects the IPPhone dump log in \AltiServ\Log\IPP.

• Stand-alone AltiGateway Trace

Collects the trace on the stand-alone AltiGateway machine. If AltiServ Services are

shut down, the option is disabled. If Trace Collector is running on the stand-alone

AltiGateway machine, this option is hidden (because Trace Collector just needs to

collect the trace locally).

• Triton DSP Trace Dump

Collects the Triton DSP dump log in \AltiServ\SP\Triton\. Runs TritionDSPDebug.exe

to dump Triton DSP binary log data, runs TATraceDecode.exe to convert binary log

to text files, and then collects the text files.

• AltiConnect Trace Dump

Runs acdump.exe to dump the AltiConnect Trace, and then collects the trace. If

Trace Collector is running on the stand-alone AltiGateway machine, this option is

hidden.

• Windows Event log

Extracts the system and application event log from the Windows system.

• Quantum DSP Trace Dump

altiserv.txt \atps\cmdlog.txt SIPPstnReg.txt

AltiBack_XXX.trc AdvQOverflow.log SipExtChanTbl.log

AltiKeep_XXX.trc Ac2AppPathHdlTbl.txt SIPKeepALive.txt

AnnouceRunLog.txt FeatServ.txt QESLLog.txt

AssertLog.txt DbUpdateTrdLog.txt Qtmlog.txt

AW_AstrCpyErrLog.txt HGwGenLog.txt Loggservice_Mutex.txt

CallQManLog.txt HGwMsgLog.txt MEMORYTRACE.txt

CDRLogDLL.txt threadid.txt NewCDRExt.txt

CDRLogTrace.txt MidNightLog.txt TritonSPLog.txt

ConfigLog.txt \logservice\Internal.txt pathlog.txt

MsgOCLog.txt ConfigServiceLog.txt rsrclog.txt

MSRunLog.txt CDRLogTrace.txt RtpPortRangeTbl.txt

mviperr.txt CDRLogDLL_EXCEPTION.txt StartupLog.txt

Postman.txt CSH323log.txt Swxx_xxxx.txt

ProcInfoLog.txt ExceptionLog.txt GWMsgLog.txt