User guide

296 AltiWare ACC 5.1 Administration Manual
1. Extension 401 is created in System A for local purposes. Users in Systems B and C
cannot dial and ring extension 401.
2. Extension 402 is created in both Systems A and B. You may intentionally it set up
this way so that System A and B users can dial 402 for their local purposes. Ext. 402
may be used for connecting to a paging device, for example.
3. Extension 403 is created in all systems. It is defined as Global when created in
System A and not defined as Global when created in Systems B and C. This conflict
requires resolution, or else System B and C users cannot dial to the Global extension
in System A.
4. Extension 404 is created in Systems A and B as Global prior to the creation of the
VoIP domain. This conflict also requires resolution to determine which system will
host the Global extension.
Changing an Extension’s Scope from Local to Global
If you need to resolve a conflict by making a Local extension into a Global extension,
follow these steps:
1. Select the extension in the User panel, and click the Resolve tab.
2. Select the server name/extension where you would like the Global extension to
reside.
3. Click the Change to Global button.
Note: You must take the voice mail box and extension configuration into consideration
when you change an extension to Global. In making this change, you will be
deleting the voice mail box and extension settings on the home system of the
“other” Local extension. A warning box will pop up when you click the Change to
Global button, asking for confirmation:
Ext System A System B System C Scope Note
401 Local Not Found Not Found Local 1
402 Local Local Not Found Local 2
403 Global Local Local Conflict 3
404 Global Global Local Conflict 4