User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
Chapter 21: Enterprise VoIP Network Management
AltiWare ACC 5.1 Administration Manual 283
• It is recommended that you use 20ms frame size for G.711 and G.729 when
configuring a Codec Profile.
• When different IP devices using various codecs connect to the server through a
Public Pipe, the system will aggregate the total bandwidth of all connections. If the
total bandwidth exceeds that specified in the Bandwidth for VoIP box, the system
will reject additional connection requests.
Configuration example
Suppose your company has a T1 line configured as half voice PRI and half data service.
There are 12 remote employees using IP phones connecting to the AltiGen system.
Because bandwidth is limited, you would like to regulate the bandwidth used by VoIP.
You have set up remote IP phones using G.729 with 20ms frame, and you want to limit
the number of concurrent VoIP sessions to 6. If you enter 180 in the Bandwidth for
VoIP field, the system will show that 6 G.729 sessions are allowed.
Configuring AltiServ Behind NAT
Your AltiWare system should be inside a firewall/NAT router. If your AltiServ is
supporting remote IP phones, IPTalk or AltiClients, you need to configure AltiServ and
the NAT router to make AltiServ work properly behind NAT. Port forwarding configuration
on the firewall/NAT router is required. If you’re not sure how to configure your firewall/
NAT router, please consult your firewall/NAT router manual or vendor. AltiGen Technical
Support will not be able to help with this.
Important: If your firewall/NAT router supports SIP, you need to FULLY disable this
feature on the firewall/NAT router, or conflicts may occur between AltiServ
and the firewall/NAT router. In this case, remote IP phones might not work
or might behave strangely. Again, please consult the firewall/NAT router
manual to find out how to do this.
Take the following steps:
1. Make sure the AltiServ system uses a private static IP address, for example,
10.10.0.8. Do not use DHCP on the AltiServ system.
2. Define the range of the local IP addresses (see “To define an address range” on page
282). Make sure the AltiServ system is included in the range. If the range is not
defined correctly, all the IP phones will not work.
3. Set local IP network ranges to private. Multiple private networks can be added.
4. On the IP Networks tab, in the NAT Support panel, check Enable SIP NAT
support and Enable H323 NAT support. Except, if the NAT router is H.323-aware
(for example, a Fortinet router) do not enable H323 NAT support.