User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
192 AltiWare ACC 5.1 Administration Manual
Setting E-mail Options
On the Mail Management tab, you can set the e-mail options for the workgroup:
• E-mail Name—the workgroup’s e-mail name without the @domain. The default e-
mail name is ext<workgroup number>, that is, the letters “ext” followed by the
workgroup number. For example, the default e-mail name for workgroup 500 would
be ext500.
• Retrieve Voice Mail by E-mail Client—selected, this sends voice mail to the user
extension as an e-mail attachment. Deselected, voice mail is retrieved as voice mail.
• Enable Mail Forwarding—selected, the user’s e-mail will be forwarded to the e-
mail address you specify in the Forward E-mail Address box. The address should
be a full address, including the domain (for example, jsmith@thecompany.com).
If you enable mail forwarding, you also specify what you want done with the original
messages after they have been forwarded. In the drop-down list you can choose to:
– Delete Messages after Forward
– Keep the Messages as New
– Keep Messages as Saved
Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using Apply to:
Parameter Description
Announce Message
Sender Before Playback
Selected, the user hears the name of the message
sender (internal sender only) before listening to
recorded AltiGen Voice Mail System messages.
Announce Time Stamp
Before Playback
Selected, the user hears the timestamp (time and
date) of each message before playback.
Confirm Callback
Number
Selected, system confirms the accuracy of the
caller’s number.
Enable Distinctive Call
Waiting Tone
Selected, the user hears three different call waiting
tone cadences to distinguish between internal,
external, and operator calls (see “Distinctive Ring”
on page 49).
Play the Newest Voice
Message First
Selected, new voice mail will be retrieved first. When
not selected, the system will play voice mail based
on first in, first out.