User guide

Chapter 10: Hunt Group Configuration
AltiWare ACC 5.1 Administration Manual 179
Figure 5. Huntgroup Configuration, Call Handling tab
Handling Busy Calls
You have several options for handling calls while the agents in a hunt group are busy. If
you do not enable busy call handling, the caller simply hears a busy signal.
To enable the options, check the Enable Busy Call Handling check box, then select
from the following forwarding options:
• Group Queue—The caller will stay in the hunt group queue waiting for any agent
available. If there is no agent logged in at this moment, the system will use Group
Logout Handling to handle this call.
• Group Voice Mail—The caller will be forwarded to the hunt group voice mail box
when all agents are busy
• AA—forward caller to an auto attendant.
• Extension—forward caller to an extension.
• Group—forward caller to another group.
• Line Park—forward caller to a Line Park group.
Forwarding All Calls
When you do not want the hunt group to handle any calls, check the Enable Forward
To option in the Forward All Calls section of the Call Handling tab, and select an option.
The forwarding options are as follows:
• To Voice Mail
• To an Extension—select an extension number in the drop-down list.