User guide

178 AltiWare ACC 5.1 Administration Manual
• Seconds after Answered—If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be notified of new
messages:
• Non-Business Hours—notification only during non-business hours. Business hours
are set in System Configuration, Business Hours tab (see “Setting Business Hours”
on page 56).
• From/To—notification during a specified time of day. Select the hours in the From
and To time scroll boxes.
• Any Time—notification at all times (every day).
Setting Call Handling Options
Call Handling options include handling busy calls, forwarding, handling no-answers, call
distribution, and other options.
You can use the Apply to button to apply call handling settings to one, some, or all hunt
groups. See “Apply to Button” on page 170 for more information on using Apply to.
To work with hunt group call handling options, click the Call Handling tab in the
Huntgroup Configuration window, and select the hunt group number from the Group
List.