User guide

Chapter 10: Hunt Group Configuration
AltiWare ACC 5.1 Administration Manual 177
• Phone/Pager - for the Phone and Pager options, first specify the trunk or route
access code using the drop-down list next to the Extension radio button. The Any
option means to locate any available trunk. Then type in the number with all relevant
dialing prefixes other than the trunk code, using a maximum of 63 digits.
Note also the following considerations:
• For the Pager option, the system calls the specified pager number and then dials
the system main number (as set in System Configuration, General tab), which is
then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number and the
pager number must be entered in the <phone number>*<pager number>
format. For example, if the phone number to call the pager operator is 7654321
and the pager number to page the user is 12345678, the notification outcall
number that needs to be entered is 7654321*12345678. When the pager operator
answers the Message Notification call, AltiWare announces the pager number and
the System Main Number (as configured on the General tab of System
Configuration), which will be displayed on the user’s pager. The operator is also
given the option to repeat these numbers by pressing ‘#’.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One Number Access, Message Notification,
Zoomerang, Call Forwarding, and so on) to a cellular or PCS phone, it may ring the phone
once but not necessarily present the call and make a connection. This will happen if the
ringback tone played by the cellular service provider does not conform to standard
ringback tones. To work around this problem, append a few commas (,) to the outcall
(cellular) number when entering it. Each comma provides a one second pause.
Setting Notification Timing
When notification is configured to an outside phone number, the system will announce,
"This is the outcall notification message for…" after call connection. However, there are
situations when the system may not be able to receive an answer supervision signal from
the carrier. If the system plays the announcement phrase before the notification call is
answered, the phrase will be cut off. The following two options can be configured based
on answer supervision capability:
• Seconds after Dialing—If the carrier of the outside phone number cannot provide
an answer supervision signal, check this option and set a delay time. (Default 5
seconds, maximum 30 seconds.)
Note: Note: If the delay is set too long, the notified party will hear silence before
the announcement is played.
• Seconds after Answered—This field is set to 0 seconds and it is not configurable
for notification to a phone number. It means the system will play the announcement
immediately after answer supervision is received.
When notification is configured to a pager, the system will transmit DTMF digits as the
return phone number (the System Main Number as set in the System Configuration
General tab) after call connection. However, there are situations when the system may
not be able to receive an answer supervision signal from the pager system. If the system
sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
• Seconds after Dialing—If the pager carrier cannot provide an answer supervision
signal, check this option and set a delay time. (Default 5 seconds, maximum 30
seconds.)