User guide

Chapter 8: Setting Up IP Extensions
AltiWare ACC 5.1 Administration Manual 161
• Monitor Codec Usage—Viewing codec usage status.
Setting an IP Extension
To make an extension an IP extension,
1. In the Extension Configuration General tab, select the extension from the list at the
left and check the enable IP Extension check box.
2. Select the address type.
Using Dynamic IP Address—The system will associate the IP address to the
extension when the IP phone registers automatically, or when the user logs on using
#27+Enter from the AltiGen IP phone. This is the recommended setting.
• Using Static IP Address—You need to enter the IP address for each IP
extension. This setting is recommended only when connecting to third-party SIP
devices, such as a Multi-Tech MVP VoIP gateway with FXS ports support. (Refer
to “MultiTech Gateway Application Note” in the AltiGen knowledgebase on the
AltiGen dealer web site, at https://dealer.altigen.com.).
3. Connect Voice Stream to Server—The IP phone will always connect the media
channel to the server when this box is checked. This box is checked by the system
in the following situations:
• The personal call recording option is turned on for this extension.
• This IP extension is a workgroup agent and the workgroup recording is turned on.
• You allow a workgroup supervisor to barge-in, listen to, coach, or record this
agent's conversation.
4. Enable Fallback to Mobile Extension—When this option is checked, and the IP
phone loses its network connection, it will automatically fall back to a Mobile
Extension. The mobile extension channel must be specified from the drop-down list.
This feature is only available for an IP Extension with a dynamic IP address.
Losing network connection can happen in the following cases: