User guide

154 AltiWare ACC 5.1 Administration Manual
Call Screening
When the Enable Call Screening option is checked, callers accessing One Number
Access will be prompted to record a name in order to continue the ONA process. The
recorded name is played after the callee (ONA target) answers the call and optionally
enters a correct password. The callee will then hear the caller’s name and can decide
whether or not to accept the call.
Setting Caller ID Verification
You can check the Verify Caller ID based on the following check box and then type
in up to 10 phone numbers in the text boxes. Whenever the system detects a call from
one of the numbers entered here during the selected schedule, the system searches for
you by dialing the numbers configured in the Forwarding Number fields.
Caution! If ONA is enabled and no numbers are entered for Caller ID Verification, ONA
is available to all callers.
Caller ID verification entries should be complete phone numbers.
Using a Password Verification
You can also enter a random “password” number such as “5555” so that any caller who
knows this password can use ONA to find you, regardless of where they are calling from.
Once you’ve set this up, you need to instruct the caller to dial 1 during your personal
greeting, then enter the “password” to use ONA.
Specifying Forwarding Numbers
The Forwarding Numbers are used by the system to find the user when ONA is active.
You can set up to four different numbers. When ONA is active, the system dials the
forwarding number(s) in the order they are displayed on the One Number Access tab.
The Forwarding Number order does not correspond to the Schedule order.
You can forward to another extension, or to an outside number. You can use an outside
number only if the extension is set to allow for Transferred/Conferenced/Forwarded
calls on the an Extension Configuration Restriction tab under Other Call Restrictions.
When you use the outside number option, select a trunk or route access code in the
drop-down list and type in the phone number as it would be dialed after keying the
access code.
Check the Check Password option to force users to enter their extension password
when a call is forwarded to them via ONA. This ensures that only the owner of the
extension can answer the call.
You can set the ONA ring duration from 5 to 45 seconds using the Ring for ... seconds
drop-down list. Default value is 20 seconds. The system will ring the ONA target within
the specified time limit. If the ONA call is not answered within the ring duration, the
system will terminate the ONA call. This option will prevent a cell phone voice mail from
answering the ONA call and recording the ONA announcement phrase into the cell phone
voice mail box.