User guide

152 AltiWare ACC 5.1 Administration Manual
Handling Unanswered Calls
The No Answer Call Handling function provides options for handling calls when no one
answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available to virtual
extensions.
To enable these options, check the Enable No Answer Handling check box.
Use the Number of Rings Before Handling scroll box to select a number between 2
and 20 for the times the telephone rings before the call is handled by the system.
Select one of the following options for no answer call handling:
• Forward to Extension—Select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 150.
• Forward to Voice Mail
• Forward to AA—select the auto attendant number to use in the drop-down list
under the option.
• Forward to Line Park—use the drop-down list to select a Line Park group to route
the call to. (See “Line Park Configuration” on page 223.)
Enabling One Number Access
This check box option is available to all extension types, but with qualifications:
• It is available to physical extensions only when the Forward to Voice Mail option
is selected.
• It is not available when Forward to AA, Forward to Extension, or Forward to
Line Park is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the
extension is ring no answer. Caller still has the option to leave a voice mail if the system
is unable to find the extension user.
Note: Options on the tab are disabled unless One Number Access has been enabled as
a No Answer option on the Answering tab of the Extension Configuration
window.
Figure 10. Enable One Number Access option on the Answering tab
Also, if the Enable Do Not Disturb option is selected in the Answering tab, the
call is forwarded to voice mail regardless of ONA settings.