User guide

Chapter 7: Extension Configuration
AltiWare ACC 5.1 Administration Manual 151
seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102,
wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed (even while the
target phone is ringing). For an extension call, the wait time starts after connecting
to the extension (it does not start from ringing).
• To Paging Trunk—This option is available only to virtual extensions. To use this
option, you have to select a paging trunk in Trunk Configuration.
Note: Forwarding calls to a pager is possible but not recommended since callers will
only hear what is heard when calling a pager and will not know to enter a return
phone number unless instructed.
Do Not Disturb
Enable Do Not Disturb—Check this option to send all calls for the selected extension(s)
to the extension’s voice mail. This feature is also accessible by the user at the user’s
station by dialing #33. Note that this overrides any One Number Access settings for the
extension.
Handling Busy Calls
You have several options for handling calls while the extension is busy, and again, the
options vary depending on the extension type. If you do not enable busy call handling,
the caller simply hears a busy signal.
To enable the options, check the Enable Busy Call Handling check box, then select
from the following options:
• Forward to Extension—Select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 150.
• Forward to Voice Mail
• Place Caller in Queue—Places caller in the extension’s personal queue. This option
is available only if Multiple Call Waiting or Live Call Handling is turned on.
• Forward to AA—select the auto attendant number to use in the drop-down list
under the option.
• Forward to Line Park—use the drop-down list to select a Line Park group to route
the call. (See“Line Park Configuration” on page 223.)
Setting Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling check box has
been checked.
• Enable Single Call Waiting—sets up single call waiting. This feature gives an alert
tone (audio beep) to indicate that a call is waiting. This feature must be enabled in
order to conference incoming calls.
• Enable Multiple Call Waiting—enables a “personal queue” of multiple calls
waiting. This allows the user to transfer or park the current call before picking up the
next call in queue.
• Enable Live Call Handling—This feature is mainly for the system operator. It
allows callers to stay in the personal queue while the extension user is checking voice
mail or operating other features. The caller will hear a ring back tone while in queue.
The call will be shown as "ringing" on AltiConsole.