User guide

150 AltiWare ACC 5.1 Administration Manual
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed is a
transferred call. For example, extension 100 receives a transferred call and forwards this
call to extension 101; extension 101 is set to forward all calls to extension 102;
extension 102 receives the call but CANNOT forward this call to another extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100
forwards to extension 101, 101 forwards to 102, 102 forwards to 103, and so on,
through extension 120. A call to extension 100 will be forwarded to 101, which will
forward to 102, which will forward to 103, and so on, until the call has been forwarded
10 times. At this point, the call will not be forwarded again; if the last extension in the
forwarding chain does not answer, the call is sent to extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100 forwards to 101,
101 to 102, and 102 back to 100), the call is sent to the first destination’s voice mail.
To enable call forwarding, check the Enable Call Forward to check box, then, using the
drop-down list, indicate the forwarding destination. You can use Apply to to act on
multiple extensions, with the restrictions discussed in the previous section. The
forwarding options are as follows:
• To Voice Mail
• To AA—select the auto attendant number to use in the drop-down list under the
option.
• To an Extension—select an extension from the drop-down list.
• To a Group—select a group from the drop-down list.
• To the Operator
• To an Outside Number—this option is available if it is allowed in the Other Call
Restrictions option in the Restriction tab, as discussed in “Setting Other Call
Restrictions” on page 148. Also, see “Outcall to Cellular or PCS Phone Numbers” on
page 146.
If you choose Outside Number, select a trunk or route access code to use in the
small drop-down list on the left, and type in the full prefix and phone number.
• To Line Park—if configured, select a Line Park group (configured in “Line Park
Configuration” on page 223) from the drop-down list.
• To Free Format— This option is available only to virtual extensions.
Note: Using an IP extension, APC extension, or Paging Group as a forward target is
not supported. Forwarding over IP and E1 trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one
second of delay.
You can use this configuration to send out additional DTMF digits to an extension,
hunt group/workgroup, or outside number. Here is an example: Virtual extension
100 is set to forward all calls to "200,,,123". Extension 101 makes a call to extension
100. The call is forwarded to 200. If 200 is an extension, 3 seconds after extension
200 picks up the call, extension 200 should hear DTMF tones (123). If 200 is a hunt
group or workgroup with agent 201 and 202, when the agent (either 201 or 202)
picks up the call, after 3 seconds the agent should hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk
access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3