User guide

Chapter 7: Extension Configuration
AltiWare ACC 5.1 Administration Manual 137
You can assign an extension to and remove an extension from a group in the Extension
Configuration window too. To assign an extension to a workgroup, the extension must
be designated as an Agent extension. This is done on the General tab of Extension
Configuration (check the Agent check box). A hunt group member does not have to be
designated as an Agent.
To configure group options for an individual extension
1. Select the extension number from the Agent/Supervisor/Extension list in the
Extension Configuration window. The extension number and type appear in the title
bar of the window.
2. Click the Group tab. You see a list of groups the extension is a member of and a list
of groups the extension is not a member of. If the extension is an agent, both
workgroups and entropies are shown. If the extension is not an agent, only hunt
groups are shown.
Figure 4. Extension Configuration window, Group tab
Adding or Removing Group Assignments
You can assign an extension to a hunt group in the Huntgroup Configuration window and
to a workgroup in the Workgroup Configuration window. Conversely, you can assign a
hunt group or a workgroup to an extension in the Extension Configuration window.
To assign a group to the selected physical or virtual extension
1. On the Group tab, click the group number in the Not Member list.
2. Click the Add button to move it to the Member list.
Note: If a hunt group or workgroup is configured to Ring All Available Members, the
maximum number of members is 20. See “Setting Call Handling Options” on
page 178 for details.