User guide

Chapter 7: Extension Configuration
AltiWare ACC 5.1 Administration Manual 131
• Agent - Allows the extension to be added as a member of one or multiple hunt
groups or workgroups. “(Agent)” will be displayed in the extension’s Type field, next
to the extension type.
Forced Account Code
These settings determine how callers use any account codes you have established when
making outgoing trunk calls.
For information on creating account/code associations, see “Creating Account Codes” on
page 65.
• Enable Forced Account Code—Forces the user to enter an account code.
• Override Allowed—Prompts the user to enter an account code, or the user can
press # to bypass the account code.
• Account Code Validation—Forces the user to enter a valid account code.
• For Long Distance Call Only—The system determines if an outgoing call starts
with a long distance or international prefix. If it does, the call will require an account
code.
Personal Call Recording Options
The system administrator can specify the following personal call recording options for an
agent extension:
WARNING! Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state, and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with
all applicable laws.
• Disable—No call recording.
• Record on demand to extension VM—Records calls on demand, which are saved
to the extension’s voicemail box. No license required for this option.
Note: The recorded file will not be forwarded to e-mail as an attachment even if mail
forwarding is enabled to forward voice mail to e-mail.
• Insert Recording Tone—Plays a recording beep to alert the parties that the
conversation is being recorded.
Note:
• The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.