User guide

Chapter 7: Extension Configuration
AltiWare ACC 5.1 Administration Manual 129
Agent/Supervisor/Extension list. No configuration is needed on other AltiServ
systems on behalf of this extension.
These are the benefits of making an extension a Global extension in a multi-site
installation:
• A user from any system only has to dial the Global Extension number, and
AltiEnterprise will resolve the routing through the VoIP Domain setting.
• Any user within the VoIP Domain can forward voice mail to this Global extension.
• The client applications AltiView and AltiAgent can see this Global extension
number even it is not an extension in the local system.
4. Select the Type of extension from the two options, Physical or Virtual.
Unless this is an analog extension and you know the GatewayID/BoardID/Channel
number, creating a new extension as a virtual extension is recommended. You can
activate the extension from an analog or IP phone by using #27+password to log in.
The system will determine the Gateway ID, Board ID, channel number, or IP address
automatically.
5. Depending on the type of extension you’re creating, take one of the following
actions:
• If you’re setting a virtual number, you’re done. Click OK.
• If you’re setting up a physical extension, select an available physical location—
gateway, board and channel for the line—then click OK.
The board ID and the channels (the ports) are displayed and available if they have
not yet been assigned to an extension. Use the Next and Prev buttons in the
Location section to select a location.
After you create an extension, you can set basic attributes on the Extension
Configuration General tab. These attributes are discussed below.
Setting Personal Information
The top section of the General tab is for Personal Information:
• First Name and Last Name of the extension user, each with a maximum of 32
characters.
Note: Only letters can be used for these fields. Inputting numbers or symbols (such
as “#”, “*”, “/”, “-” are blocked, so as not to conflict with Dial by Name (#34)
and other feature codes.
• Password for the extension user. The default is the system default password set on
the Number Plan tab in the System Configuration window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length and cannot
be the same as its extension number. Basic password patterns, such as repeated
digits (1111), consecutive digits strings (1234), or digits that match the extension