User guide

128 AltiWare ACC 5.1 Administration Manual
• Virtual Extensions are not associated with a physical port. Virtual extensions can
be used as message mailboxes and in telephone sharing environments. Users of a
virtual extension can log in on any available station to access physical extension
features using Feature Codes.
• IP Extensions are generally associated with an AltiGen IP phone. The option is
unavailable when the Enable IP Extension option is not checked. When Enable IP
Extension is checked, it will allow the AltiGen IP phone to log on as an IP extension.
About the Apply To Button
A change you make to an extension can often be applied to one or more other extensions
by using the Apply To button.
Clicking the Apply To button pops up a list of all extensions to which the change can
apply. Select the extensions to which you want to apply the change (all are selected, by
default). Use the Shift or Ctrl keys to select several extensions.
The Apply To button is disabled unless a change you made can be applied to other
extensions. When you use the button to apply changes to multiple extensions, it works
on only those changed attributes that can be applied.
Setting up Extensions
Set up new extensions in the Extension Configuration window.
To add an extension:
1. Click the Add button below the Agent/Supervisor/Extension list. The Add New
Extension dialog box opens.
2. Type in an Extension Number.
The number must begin with a number assigned to be used for extensions, and it
must be the length assigned to extensions, both of which are set on the Number
Plan tab in the System Configuration window, as described in “Setting a System
Number Plan” on page 50.
3. If you have a multi-site setup, with multiple AltiServ systems connected over IP, a
VoIP Domain is created in the AltiEnterprise configuration. If you want to publish the
extension to all AltiServ systems within the VoIP Domain, check the Global
Extension check box. “(Global)” will be displayed beside the extension’s type in the