User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index

2 AltiWare ACC 5.1 Administration Manual
• SIP Extension Home Gateway Assignment - This feature affects only multi-
chassis installations. The primary purpose of this feature is to allocate resources for
the IP phone when conferencing, silent monitoring, barging-in, and conversation
recording. This allows the administrator to configure sufficient VoIP resources in an
AltiGateway chassis for IP phone users assigned to this home AltiGateway.
• SIP Trunk Support - An increasing number of service providers offer dial tone
through data network using SIP protocol. Release 5.1 enables AltiGen’s system to
connect to IP-based trunking service providers via SIP.
• SIP IP Phone (IP600, IP710, IP705) - Through firmware upgrade, all AltiGen IP
phones can run SIP protocols.
• SIP NAT Traversal - This feature allow AltiWare to connect to a remote SIP phone
or IPTalk behind NAT without changing the NAT setting at the remote location.
• Support for RFC 2833 (DTMF payload embedded with RTP) - Supported in SIP
trunks only. This feature helps to resolve DTMF tone detection and regeneration
when using G.723.1 or G.729 codec. Basically low bit rate compression will distort
DTMF tone during compression. The far end device may not be able to recognize the
DTMF digits. RFC 2833 specifies a separate RTP payload format to carry DTMF
information to ensure the other side can recognize the tone properly.
• Support for both SIP and H.323 Tie Trunk - When setting up a system-to-system
VoIP tie trunk, either SIP or H.323 protocol can be used.
Multi-Site Enterprise Management - AltiEnterprise Manager
• Replaces DINA Manager and IP Dialing Table in 5.0A
• VoIP Domain - when networking multiple AltiGen systems from different sites, one
system can be assigned as the VoIP Domain controller to propagate configuration
data to member systems.
• Directory Synchronization - when a new extension is added to one of the member
systems and configured as a Global extension, the VoIP Domain controller will
propagate this extension to all member systems. Every member system within the
VoIP Domain can see the extension number plan of the other systems.
• Multi-site Call Routing - when a user dials an extension number which is not a
local extension number, the system searches the VoIP Domain extension list. If a list
is found, the system will dial the number by using the IP address and extension
number stored in the VoIP Domain extension list.
• VoIP Domain User Management - VoIP Domain controller can resolve the conflict
if duplicated extension numbers are created in different member systems. This
feature also manages extension relocation. When an extension user is relocated to
another member system, its voice mail and greeting can be relocated as well.
• Global Least Cost Routing - when multiple systems are in different area codes or
countries, the administrator can set up Global Least Cost Routing to route long
distance or international calls through member systems. The routing rules are
propagated to all members automatically.
• Global IP Dialing Table - The IP Dialing Table is moved to AltiEnterprise Manager.
The IP Dialing Table configuration is used to create location-based routing in the
AltiEnterprise. The 5.1 IP Dialing Table supports hop-off blocking by location to
prevent unnecessary hop-off calling.