User guide

Key AltiContact Manager Characteristics
1-30 AltiContact Manager Administration Manual
Optional Add-On Software
• AltiConsole
™
- a personal, computer-based Attendant console
connected to AltiContact Manager over a network; emulates a
standard, hardware-based Attendant console through software; has the
flexibility of adding new features through software without changing
the hardware. In ACM 5.0A, the following enhancements have been
made:
— Display workgroup name instead of workgroup number is the
Workgroup window
— Configuration field added in the Overhead Paging configuration for
station paging connect to an analog extension port
— Auto Answer feature added
• AltiView/AltiView IP Extension - a Windows-based desktop call
control and window popup application that interacts with AltiContact
Manager through AltiLink Plus and provides easy-to-use call control,
monitoring and logging capability. In ACM 5.0A, the following
enhancements have been made:
— Support for IP Talk
—Mutebutton
— Add workgroup name field in Monitor window
— Add extension activity field in Monitor window
— Setting Activity made easier
— Inputted number kept when switching between Voice Mail and
Calls tab
— Reconnect button when AltiView connection is dropped
— Changed auto answer minimum duration to 0 seconds
• AltiAgent
™
- a workgroup user version of AltiView; in addition to
AltiView features, also provides call statistics, call wrap up with data
entries, logon/logoff with reason codes and agent ready/not ready
status. In ACM 5.0A, the following enhancements have been made:
— refer to AltiView 5.0A features list
• AltiSupervisor
™
- provides workgroup statistics, silent monitoring
and barge-in features. In ACM 5.0A, the following enhancements
have been made: