User guide

Overview
AltiContact Manager Administration Manual 1-23
1. Overview
• Email and Voice Mail Storage - can be placed on drives other than
the AltiContact Manager server.
Emergency (911) Call Notification to Extension/Outside
Number - when any extension dials an emergency number, the
system can make calls to pre-configured extensions or outside
numbers. A system can have more than one emergency number
configured.
• Enhanced Password Security - allows administrators to lock
extensions that have been “attacked” with false password attempts and
to set default system passwords for newly created or newly assigned
extensions (more secure than the default of an exact extension/
password match). Password requirements are also stricter.
• Extension Calling Number Support - each extension can be
configured with a calling number. When an outgoing call is made by
this extension through PRI or IP trunks, the calling number will be
displayed as the Caller ID to the receiving caller.
• Extension Checker - a tool that checks the security status of every
extension in your AltiContact Manager system.
• Extension Password Protection for Application Logins - the system
maintains a counter for each extension to track AltiLink Plus login
failures. When eight (8) successive failures are reached, the system
disables AltiLink Plus for 1 to 24 hours to prevent password intrusion.
Applies to login from AltiView, AltiAgent, AltiSupervisor,
AltiConsole, CDR Search, Advanced Call Router and 3rd party
applications base on AltiGen SDK.
• IVR Configuration File - lets you export your complete IVR
configuration to an html file.
• Monitor List - lets you select the Physical or IP extensions you wish
to monitor. Monitoring is available within AltiView and
AltiSupervisor.
• Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
ACM Administrator.
• Queue Management APIs - enables third party queue management
applications to interact with AltiContact Manager for control of
queuing properties.
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