User guide

MAXCS ACM 6.5 Administration Manual 481
Index
Symbols
#12, enabling, for language set-
ting
106
#27 to relocate global extension
370
Numerics
10 digit dialing area codes 61
A
access code 124, 127
access, system
33
account code
blocking display 199
forcing
199
activity
configuration 69
adding a huntgroup
259
adding a workgroup
283
admin defined #
240
admins, how many connected to
system 433
advanced queue management
309
menu selection
310
queue overflow
311
after hours scheduling
291
agent check box
199
agents auto logout
291
allow call redirect/priority change
308
alternate mark inversion (AMI)
156
alternate server
behind NAT
362
setting
361
switching to
362, 370
AltiGen board test tool
429
AltiGen IP phone configuration
233
AltiGen services
stop & start 435
Alti-Mobile Extension
limitations 255
AM schedule
55
AMI line coding
156
announcement
time stamp 210, 263, 297
answer options
220
answering
huntgroup call handling 269
workgroup call handling 303
application extension
219, 291
definition & uses
117
failover plan
118
setup
117
application extension configura-
tion 117
application failover plan
118
Apply To, multiple extensions
196
area code, on trunk
124
area codes
system home 47
assigning client licenses
41
attaching a gateway
79
attributes
setting trunk 124
trunk
126
audio peripheral configuration
66
audio peripheral options
for huntgroups 270
auto attendant
adding 92
collecting digits
96
configuring
91
editing
94
making assignments
98
menu items, configuring
94
prompts, phrase management
98
push URL/Web page
95
recording custom phrases
99
setting call priority
95
setting call SKLR
95
auto logout agents
291
auto record
personal extension calls 200
auto-discovery of server IP ad-
dress
configuring
241
disabling
245
two servers in network
245
B
B8ZS (Binary 8 Zero Substitution)
156
back up system data
430
backing up
files 431
Backup & Restore Utility
430
bandwidth
330
and public pipe
351
WAN
330
basic queuing control
306
binary 8 zero substitution (B8Z8)
156
BLF programmable key
240
blocking account code display
199
blocking all outgoing calls
61
blocking calls
60
board
H323SP, configuring 167
MAX1000/2000, configuring
174
mobile extension, configuring
248
SIPSP & H323, configuring
166
SISP, configuring
166
Triton Analog Station, config-
uring 150
Triton Analog Trunk LS/GS &
LS, configuring 150
Triton MeetMe
150
Triton Resource, configuring
149
Triton T1/E1, configuring
152
Triton T1/E1, setting up chan-
nels 157
Triton T1/PRI
152
Triton VoIP, configuring
151
virtual, purpose
166
board configuration
147
Boards View window
36
bridge
conference 47
business hours
24-hour business hour setup
55
business hours profile
caller ID routing 179
DNIS routing
181
business hours, setting up
54
busy call handling
217, 219, 266,
300, 301
huntgroups
267
C
call accounting report 64
call blocking, outgoing
146
Call Center menu
35
call control
61
call handling
217, 219, 266, 300,
301
for workgroups
300
huntgroup
266
incoming
217
Call Log View window
39
call parking
47
call priority
caller ID routing 179
DNIS routing
181
setting
95
call record programmable key
240
call recording