User guide

Managing Domain Users
MAXCS ACM 6.5 Administration Manual 369
When a global extension (extension 1001, in this example) is moved from site A to site
B, this is what happens:
• The following configurations are replicated from site A to site B:
• First Name
• Last Name
• Password
• Extension Number
• DID Number
• Dial by Name
• Disable Mailbox option (Extension Configuration, Mail Management tab)
• Site A marks extension 1001 as removed and adds it to a Relocated Extension List
(REL). The configuration of extension 1001 is still remembered in site A, even though
it appears to be removed.
• Site B creates extension 1001. If extension 1001 is found in site B’s REL, the
extension 1001 will be restored in site B. However, the fields listed above will be
overwritten with the settings of site A’s extension 1001. If extension 1001 is not
found in site B’s REL, a new extension 1001 will be created in site B. The fields listed
above will be set with site A’s extension 1001 settings. The remaining fields of
extension 1001 in site B are set with default values.
For the administrator to relocate a global extension,
1. Select the extension in the User list. The Relocation panel shows where the
extension is located.
2. From the To drop-down box, select a different system for the extension.
3. To move the extension’s voice mail along with the extension, check the Relocate
VM check box. Then select either Relocate VM Now or Relocate VM after x
hour(s).
Note: Because moving the voice mail requires network bandwidth, you may want it
to move when system usage is low. The first time the voice mail is moved to
a specific location, it can take hours for all the voice mails to be moved.
Thereafter, only new voice mails are moved (because the old ones are still
there, backed up), so subsequent moves take a shorter time.
VM files are transferred by HTTP protocol using TCP port 10043. The
administrator can configure the firewall/router to limit the bandwidth on port
10043, so that the voice mail transferring will not impact the voice quality
over IP.
Note: If you do not move the voice mail, the VM files will be deleted and cannot be
recovered. (When the user relocates an extension using #27, the voice mail
is moved also. The user cannot choose whether or not to move the voice
mail.)
4. Click Relocate.
Notes on Relocating a Global Extension
• The phone user can start using the voice mail during VM relocation, but the voice
mail count will keep increasing until the relocation is complete.