User guide

MaxCall Configuration
314 MAXCS ACM 6.5 Administration Manual
Figure 18. MaxCall Configuration screen
• ID—Campaign IDs are assigned sequentially by the MAXCS system.
• Campaign Name—The name you give to a calling campaign.
• Transmitted CID—The caller ID to transmit to the callee when an agent makes a call
and uses MaxCall to play a phrase to the callee’s phone.
To add a Transmitted CID
1. Click the Add button. The Campaign and Transmitted Caller ID dialog box opens:
2. Enter a campaign name and a caller ID to transmit when this campaign is chosen by
the agent.
3. Click OK.
The campaign names and caller IDs then appear in MaxAgent, MaxCommunicator, and
MaxOutlook in the MaxCall tab drop-down list: