User guide

MaxCall Configuration
MAXCS ACM 6.5 Administration Manual 313
Figure 17. Agent Logout Reason Configuration window
To require logout reasons, check the Logout reason code required check box. If you
don’t want to require reason codes, deselect the check box.
To define reason codes, type the associated reason into the text box next to the code
you want to associate with the reason.
MaxCall Configuration
The MaxCall Configuration screen is for entering Transmit CID numbers to be used when
an agent uses the MaxCall application to play a phrase to a callee. The campaign names
and transmit CIDs you enter here appear in a drop-down list on the MaxCall tab in
MaxAgent, MaxCommunicator, and MaxOutlook. The agent selects a CID by campaign
name before handing a call off to MAXCS. Then MAXCS plays the phrase the agent
selected.