User guide

Setting Workgroup Mail Management
MAXCS ACM 6.5 Administration Manual 297
Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using Apply to:
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using Apply to:
Press Zero Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. When
the caller presses “0,” the call will forward to the specified destination. Use the drop-
down list to spedify a forwarding destination for the call: Voice Mail, AA, Extension,
Group, Operator (default), Outside Number, or Line Park.
If you choose to forward to an Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix and phone number.
Parameter Description
Announce Message
Sender Before Playback
Selected, the user hears the name of the message
sender (internal sender only) before listening to
recorded AltiGen Voice Mail System messages.
Announce Time Stamp
Before Playback
Selected, the user hears the timestamp (time and
date) of each message before playback.
Confirm Callback
Number
Selected, system confirms the accuracy of the
caller’s number.
Enable Distinctive Call
Waiting Tone
Selected, the user hears three different call waiting
tone cadences to distinguish between internal,
external, and operator calls (see “Distinctive Ring”
on page 47).
Play the Newest Voice
Message First
Selected, new voice mail will be retrieved first. When
not selected, the system will play voice mail based
on FIFO (first in, first out).
Parameter Description
Max Number of
Messages
Maximum number of messages stored in the
workgroup’s mailbox. The range is 1–999,
defaulting to 100.
Mailbox Size Mailbox size in MBs of stored messages. The range
is 1–500 MB, with a default of 50.
Max Message Length Maximum length of voice messages in minutes. The
range is 1–30 minutes, with a default of 5 minutes.
Retention Length of
Saved
Number of days saved messages are archived by the
system. The range is 1–90 days, with a default of
60.