User guide

MAXCS ACM 6.5 Administration Manual 275
C HAPTER
21
Line Park Configuration
The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
• A Line Park ID can be assigned to a specific IP phone's programmable key; the
system call park cannot.
• Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
system call park ID is assigned by the system automatically.
Uses
The Line Park feature can be used for the following applications:
• Inbound call line appearance during business hours
• Operator parks a call for a group of IP phone users
• Executive/assistance call coverage
• Night hours call coverage
• Overflow new workgroup calls to a Line Park Group when the queue length or queue
time is too long.
Implementation notes
• A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
default "System" group cannot be removed.
• One Line Park ID can belong to only one group.
• A Line Park Group can be assigned to:
– Trunk In-Call Routing
– Extension/Workgroup Busy or RNA Handling
– Extension/Workgroup Forwarding
– Workgroup Quit Queue Option
• Extensions can be assigned as members of Line Park Groups, allowing the extension
users to see and pick up a parked call from those groups in the LinePark tab of their
MaxCommunicator or MaxAgent.
• The system will put the caller in queue when calls exceed the total lines assigned to
the Line Park Group.