Specifications

Search Results
80 CDR Manual
Table 12:EXTINFORMATION
NumInAbnVmMs
gWithinSLT
Number of calls leaving VM and
with wait time less than or equal to
Service Level Threshold within
report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnVmNo
MsgWithinSLT
Number of calls abandoned
without leaving VM and with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
NumInAbnToApp
WithinSLT
Number of calls abandoned to add-
on applications with wait time less
than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnToOth
ersWithinSLT
Number of all other abandoned
calls (for example, Ext/WG/
External/AA/IVR) with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInOverflow
WithinSLT
WG calls overflowed to other
target with wait time less than or
equal to Service Level Threshold
within report longerval
(QueueTime+RingTime <= SLT)
LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
ExtNum Extension number LONG
Type Type of the extension LONG
FirstName First name of the extension CHAR
(64)
Database
Element
Definition Type Specification