Specifications

Records and Data Schema
CDR Manual 79
Records and
Data Schema
DurInRecord Duration of inbound WG calls
were recorded
LONG
NumOutConnecte
d
Number of WG outbound
connected calls
LONG
DurOutTalk Duration of outgoing WG calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
LONG
NumOutHold Number of outbound WG calls that
were put on hold by agent (One call
on hold multiple times will count
just one time)
LONG
DurOutHold Duration of outbound WG calls put
on hold by agent
LONG
NumOutRecord Number of outbound WG calls that
were recorded
LONG
DurOutRecord Duration of outbound WG calls
that were recorded
LONG
NumOutXfer Count of outbound WG calls that
were transferred by agent
LONG
NumOutWrapUp Count of agent outbound WG calls
that entered wrap-up state
LONG
DurOutWrapUp Total outbound WG Wrap-up
duration
LONG
NumInAbnInQWi
thinSLT
Total number of calls hang-up in
queue with wait time less than or
equal to Service Level Threshold
within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnDuring
RingWithinSLT
Number of calls hang-up in ring (in
queue or never in queue) with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
Database
Element
Definition Type Specification