Specifications

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78 CDR Manual
DurInAbnToApp_
RingTime
Total Ring time for calls
abandoned to add-on applications
(in queue or never in queue)
LONG
NumInAbnToOth
ers
Number of all calls abandoned to a
target other than VM when caller in
queue presses a digit
LONG
DurInAbnToOthe
rs
Total Queue time for
NumInAbnToOthers calls
LONG
DurInAbnToOthe
rs_RingTime
Total Ring time for
NumInAbnToOthers calls
LONG
DurInAbnQRing DurInAbnInQ_RingTime+DurInA
bnDuringRing_RingTime+DurIn
AbnVmMsg_RingTime+DurInAb
nVmNoMsg_RingTime+DurInAb
nToApp_RingTime+DurInAbnTo
Others_RingTime
LONG
DurInAbnQ DurInAbnInQ+DurInAbnDuringR
ing+DurInAbnVmMsg+DurInAbn
VmNoMsg+DurInAbnToApp+Du
rInAbnToOthers
LONG
NumInOverflow WG calls overflowed or redirected
to other target
LONG
DurInOverflowQ Total Queue time for overflowed
or redirected calls
LONG
DurInOverflowRi
ng
Total ring time for all overflowed
or redirected calls
LONG
NumInAnsWithin
SLT
Total calls answered with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInHold Number of inbound WG calls were
ever hold by agent (One call on
hold multiple times will count just
one time)
LONG
DurInHold Duration of inbound WG calls
were hold by agent
LONG
NumInRecord Number of inbound WG calls were
recorded
LONG
Database
Element
Definition Type Specification