Specifications

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76 CDR Manual
DayOfWeek Day of the week LONG 0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
WGNum Workgroup Number LONG
NumInWGCall Total inbound WG call during
interval
LONG
NumInCallInQ Total calls in queue during interval LONG
DurInCallQ Total queue duration during time
interval for all WG inbound calls
LONG
NumInAnswered Total WG inbound calls answered
by agents during interval. If a login
agent uses pick call from queue
feature in MaxAgent, this counter
is incremented. If the call is
transferred or parked, this call is
considered out of workgroup.
LONG
DurInTalk Talk duration of incoming calls
(NumInAnswered), starting from
the time an agent answered a call
until the call is disconnected,
transferred or parked
LONG
DurInAnsQ Total Queue time for answered
inbound WG calls
LONG
DurInAnsRing Total ring time for answered
inbound WG calls
LONG
NumInXfer Count of transferred incoming
workgroup calls
LONG
NumInWrapUp Number of Wrap-ups for
workgroup incoming calls
LONG
DurInWrapUp Wrap-up duration for incoming
calls
LONG
NumInAbnInQ Total number of calls hang-up in
queue
LONG
Database
Element
Definition Type Specification