Specifications

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74 CDR Manual
CurNumAgent
Error
Total Agents Error (Snapshot at
EndTime)
LONG
CurNumAgent
Busy
Total Agents Busy (Snapshot at
EndTime)
LONG
CurNumAgent
NotReady
Total Agents Not Ready (Snapshot at
EndTime)
LONG
CurNumAgent
WrapUp
Total Agents Wrap-up (Snapshot at
EndTime)
LONG
CurNumAgent
DNDFWD
Total Agents DND/FWD (Snapshot
at EndTime)
LONG
CurNumAgent
Available
Total Agents Available (Snapshot at
EndTime)
LONG
CurLongestQT
ime
Longest Queue Time (Snapshot at
EndTime)
LONG
CurQLength Number of calls in Queue (Snapshot
at EndTime)
LONG
CurNumCallO
verSLT
Number of calls exceed SLT
(Snapshot at EndTime)
LONG
CurServiceLev
el
Real-time Service Level % for WG
Queue (Snapshot at EndTime)
LONG
IntvMaxNumA
gentUnStaff
Maximum Agents Un-Staffed in
record's period
LONG
IntvMaxNumA
gentLogout
Maximum Agents Logged Out in
record's period
LONG
IntvMaxNumA
gentError
Maximum Agents Error in record's
period
LONG
IntvMaxNumA
gentBusy
Maximum Agents Busy in record's
period
LONG
IntvMaxNumA
gentNotReady
Maximum Agents Not Ready in
record's period
LONG
IntvMaxNumA
gentWrapUp
Maximum Agents Wrap-up in
record's period
LONG
IntvMaxNumA
gentDNDFWD
Maximum Agents DND/FWD in
record's period
LONG
IntvMaxNumA
gentAvailable
Maximum Agents Available in
record's period
LONG
Database
Element
Definition Type Specification